Dear all,


Sadly DEFRA have released new guidelines for groomers stating that we cannot open unless the dogs are already a welfare case ie heavy matting on body, irritated skin, vet referral

‘Further to the publication of the DEFRA approved pet business guidance on 6 January in response to the third national lockdown, DEFRA have now announced revised and strengthened wording relevant to all pet groomers and regardless of their working environment. A replacement first paragraph now states:

Groomers may accept a dog to be groomed by appointment where this is necessary for the animal’s welfare and not simply for aesthetic reasons.  Welfare reasons could include on veterinary advice for a skin condition or excessive matting causing the pet discomfort.  When routine grooming can be delayed without affecting the pet’s welfare until the national lockdown is eased it should be put off.’

Therefore we have to cancel all bookings in the diary until further notice when we know of restrictions lifting. Online booking is temporarily suspended but email or facebook message if you would like to go on the waiting list for when we re-opoen

All current appointments will be given priority (by assessment by us) and re-scheduled by us as soon as we are able.

so in brief

  • contact us if your dog has severe matting or exceptionally bad skin
  • contact us to go on the wait list for when we re-open
  • contact us by facebook or email
  • contact us if you have any concerns or questions


We really have tried our hardest to stay open for your dogs health as we believe we operate in a Covid safe manner. However we must follow the new rules, lets hope this lockdown gets Covid under control.

What an absolute disgrace that DEFRA feel its ok to let dogs get to a point where they are classed as a welfare case. Its like not helping an abused child until there’s a physical interference. Disgusting.

stay safe, keep brushing at home, and contact us if you have any questions

Rebecca and the girls xx

GREAT NEWS WE FINALLY HAVE A NEW DIRECT PHONE NUMBER TO THE PARLOUR! 01206 760675 (this will be temporarily unavailable while we are closed)


Please find on this link the dog grooming business guidelines from the pet industry federation