The legal jargon

The groomer will not be held responsible for irritation, abrasion, cuts, patchiness or hair loss due to any pre-existing skin condition, and/or as a direct result of the grooming process. This includes but is not limited to the catching of warts and cysts, sensitive skin, dogs moving around, nails bleeding.

I understand that I should arrive to my appointments on time or the groomer may not have time to groom my dog, but I will still be charged for the appointment

If I do not give 24hrs notice cancellation for my appointment I will be charged the full price.

I will pick up my dog at the agreed collection time or incur a fee of £10 every 30mins, unless pre-agreed with the groomer.

I will do my upmost to ensure my dog has been to the toilet before their grooming appointment.

If my dogs behavior and temperament requires a longer appointment time I will incur extra charges at £10 every 30mins

If the groomer finds fleas on my dog they will automatically be treated in a flea shampoo and/or spray and I will incur a fee of £5minimum depending on size of dog.

I understand that the groomers estimated pick up time may vary for various reasons and I will not hassle or upset the groomer to hurry up.

I understand that Collection/ delivery times are subject to change dependent on the groomers daily schedule

I understand that Doggroomology do not give dogs any kind of medication (unless requested by the owner). My dog may be quiet after their groom as they are tired or relaxed

I understand that I must sign a de-matting consent form prior to my dog having any matts removed. If the groomer cannot get hold of me they reserve the right to either proceed with de-matting and they will not be liable for any rashes/cuts grazes etc or cease grooming but I will still be charged at the full groom price. I will be required to sign the de-matting consent on my return to collect my dog.

If for any reason I am unsatisfied with my dogs groom I will endeavor to behave in an amicable manner to resolve the situation. Doggroomology takes slander and threats very seriously.

I accept that to protect its best interests, it is against policy to friend or follow members of staff from Doggroomology on social media.

Data protection

SMS and email reminders and booking change notifications are covered under service-based communications and don’t require additional client consent, but if you do not want these then contact the manager Rebecca via email.

We email clients welcome packs with appointment and grooming care details which is service based communication and doesn’t require additional consent, but if you don’t want to receive this then contact the manager Rebecca by email.

We do not share your data with any third parties. We use it to contact you about your dog/s and keep a record of their appointment history to provide you with the best service each time. If you would like access to your history, please contact the Manager Rebecca by email.

You can contact the manager Rebecca by email at anytime to have your details removed from our database

We never ask people to review us, we believe its your own choice if you wish to do so. But we do like feedback and would like to send you a follow up message to give you the opportunity to let us know. Please send me follow up message

We know life gets busy and we are here to keep your dogs as healthy as possible so would like to send you rebooking reminders if we haven’t seen you for a while. Please send me rebooking reminder

Sometimes we have promotions, very rarely, but we would like to let you know by SMS or email. Please send me discounts and updates

We take photos and videos of dogs and use them for social media content. I consent to you using my dogs on social media

if you wish to update any of your preferences then contact the Manager Rebecca by email on info@www.doggroomology.co.uk

Who we are

Our website address is: http://www.doggroomology.co.uk

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.